Le proponemos imaginarse el siguiente escenario: El sistema crítico de una empresa para procesar órdenes se encuentra funcionando lento y el personal de ventas no puede concretar su trabajo. Las actividades comienzan a trabarse y la mesa de servicios se llena de llamadas..
Es allí donde comienza el juego de ver quién tiene la culpa. El personal de ventas, culpa al equipo de servidores, pero ellos insisten en que los servidores están funcionando con 99% de disponibilidad y que el inconveniente debe surgir del equipo de redes. Entonces ¿Qué sector es responsable del funcionamiento lento, el de ventas, el de servidores, el de redes? ¿O la falta de integración del monitoreo de infraestructura?
¿Por qué se genera el caos?
Monitorear las redes, los sistemas y los servidores como entidades distintas y sin una propia integración es la causa principal que genera este “juego de culpas”. Además el uso de herramientas individuales, genera que cada entidad informe que estaba trabajando correctamente en el momento del problema, pero el tiempo real que experimenta el usuario, es producto de una combinación de distintos los factores como, cuál es el servidor que lo provee, el estado de ese servidor en ese momento, etc. Para evitar esto es necesario una solución que logre la integración mediante el monitoreo simultáneo aplicaciones, servidores, enlaces y demás infraestructura IT
En el siguiente White Paper usted podrá encontrar:
Cómo detectar proactivamente un inconveniente dentro de las redes y sistemas de una empresa
Cómo detectar de qué sector proviene ese inconveniente y alertarlo
Cómo lograr la integración del monitoreo de infraestructura.
Descargar White
Paper (en Inglés)
Encuentre estos y otros informes en http://www.zma.com.ar/documentos/white-papers.php
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